567 | Frequently Asked Questions

Players must be at least 21 years old to register and access real-money gaming features on 567. This applies to all game types — slots, live casino, sports betting, and eBingo. Age verification may be required at any point during account use.

If you can no longer access your account, go to the Login page and use the account recovery option linked there. You'll need access to your registered mobile number for OTP verification. If you're still stuck, reach out to 567 support directly through the platform's official contact channel on the homepage.

No. Each player is allowed only one active account on 567. Duplicate accounts may be suspended without notice. If you believe your original account was deactivated by mistake, please contact support to have it reviewed before creating a new one.

567 operates exclusively in Philippine Peso (₱ / PHP). All balances, deposits, and withdrawals are processed in PHP. There is no need to convert foreign currencies when playing.

567 supports Philippine-local payment options including:

• Online and mobile banking (Philippine banks)
• Bank transfer
• Local e-wallets such as GCash and Maya

Please note that credit cards and cryptocurrency are not accepted as funding methods for gaming on this platform. Always use only payment accounts registered in your own name.

Withdrawal processing times vary depending on your chosen payment method and whether your account has completed identity verification. In general, verified accounts experience faster turnaround. For specific timelines, check the withdrawal section within your account dashboard after logging in.

Common reasons for a declined withdrawal include an incomplete KYC (identity verification), mismatched account details, an outstanding wagering requirement on a promotional balance, or a flagged account status. Log in and check any notifications on your dashboard, or contact 567 support for clarification. Do not attempt to create a new account in place of a suspended one.

567 offers a wide range of games suited to Philippine players:

• Slot Games — a large library of video slots from leading providers
• Sports Betting — covering PBA, NBA, boxing, volleyball, football, and esports
• eBingo — online bingo rooms with real-time play
• Live Casino — real dealers, table games, and game shows streamed live

You need a registered and funded account to play for real money. Browse the full lineup on the Platform page.

Yes. The 567 platform is fully optimised for mobile browsers on both Android and iOS. For the smoothest experience — faster load times, push notifications, and easier login — you can also download the 567 app. It works well even on mid-range phones commonly used in Manila, Cebu, and across the Philippines.

Odds on 567 reflect the probability of each outcome and determine your potential payout. Decimal odds are the most common format — multiply your stake by the odds to get your total return, then subtract your original stake for your profit. Odds change in real time based on market movement and match events. For live betting on PBA games, international football, or boxing matches, odds update as play progresses. Always check the displayed odds before confirming any bet.

Your full bet history and game results are available inside your account dashboard after you log in. You can also check the Wins page for a public view of recent notable payouts across the platform.

Yes. 567 uses SSL encryption on all connections, meaning your data is protected in transit. Personal details submitted during registration and KYC are handled according to our Privacy Policy. We do not sell or share your personal information with third parties for marketing purposes.

OTP stands for One-Time Password. It's a security code sent to your registered mobile number that confirms it's really you accessing the account — especially when logging in from a new device or performing sensitive actions like withdrawals. This adds a layer of protection even if someone else has your username and password. Never share an OTP with anyone, including people claiming to be 567 staff.

Change your password immediately and contact 567 support through the official channel on the homepage. Do not delay — report it as soon as you notice unusual activity. Support can review login history and take steps to secure your account. In the meantime, avoid logging in from shared devices and review any recent transactions in your dashboard.

The 567 VIP program rewards active players with points as they play. Accumulating points moves you up through VIP tiers, each unlocking better perks such as higher withdrawal limits, dedicated support, and exclusive member benefits. Full details on tier thresholds and rewards are available on the VIP page after you log in.

567 periodically offers promotional rewards for registered members. These are general platform features — specific bonus amounts, percentage rates, wagering requirements, and validity periods are not published here as they vary and are subject to change. Check your account dashboard or the Platform page for any active offers available to your account. Always read the applicable terms before accepting a bonus.

Yes. 567 provides account-level controls that let you set deposit limits, session time reminders, and self-exclusion options. These tools are accessible from your account dashboard once logged in. Using them is a practical way to stay in control and keep gaming enjoyable. Visit the Responsible Gaming page to learn more about available tools and support resources.

No. All games on 567 involve risk, and outcomes are never guaranteed. Gaming is a form of entertainment — not a reliable source of income. Never wager money you cannot afford to lose, and always set a personal budget before you start. If you feel gaming is affecting your finances or wellbeing, take a break and seek support. Resources are listed on our Responsible Gaming page.

Self-exclusion requests can be submitted through your account settings or by contacting 567 support directly. Once a self-exclusion is active, you will not be able to log in or place bets for the duration you selected. This option is available for short cooling-off periods or longer-term exclusions. We take these requests seriously and process them promptly.